Our Privacy Policy

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CDT – Cool Digital Thermostat (a Comspal Limited brand)

Last Updated: 01/10/2024

At Comspal Limited, we are committed to protecting the privacy of our customers and website visitors. This privacy policy explains how we collect, use, and safeguard your personal data when you interact with our website, products, and services under the CDT - Cool Digital Thermostat brand.

We collect various types of information in order to provide and improve our services to you. This includes:

• Contact Details: Such as your name, email address, postal address, and phone number when you submit inquiries, make purchases, or contact our customer service.
• Account Information: If you create an account with us, we may collect login credentials and account preferences.

• Technical Data: Including your IP address, browser type, operating system, referring URLs, device type, and activity on our website.
• Cookies: We use cookies and similar tracking technologies to enhance user experience and gather website usage statistics.

• Payment Details: When you make a purchase, we collect information related to your payment method (e.g., credit card or bank details) via secure payment processors.

We collect personal data through the following means:

• Directly from You: When you contact us, make a purchase, or create an account.
• Automatically: Through cookies, logs, and similar tracking tools when you visit our website.
• From Third-Party Services: Information provided by service providers we work with, such as payment processors or marketing platforms.

We use your information for the following purposes:

• To Provide Services: To process your orders, manage your account, and respond to customer support inquiries.
• To Improve Our Products: To enhance the features of CDT products and optimize the user experience based on usage data.
• Marketing Communications: To send you updates, newsletters, and promotional offers about CDT - Cool Digital Thermostat, where you have provided consent.
• Legal Compliance: To comply with legal obligations and resolve any disputes.

We may share your data with the following:

• Service Providers: Third-party companies who provide services on our behalf, such as payment processing, shipping, or customer service.
• Legal Authorities: When required by law, such as to comply with a legal process or to protect our rights and safety.
• Business Transfers: In the event of a merger, sale, or acquisition, your information may be transferred to a third party.

We do not sell your personal data to third parties.

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this privacy policy, or as required by law. Once the data is no longer needed, it will be securely deleted or anonymized.

In line with applicable data protection laws (e.g., GDPR), you have the following rights:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Correct any inaccurate or incomplete data we have about you.
• Right to Erasure: Request the deletion of your data, under certain conditions.
• Right to Restriction of Processing: Ask us to limit how we use your data.
• Right to Data Portability: Request that your data be transferred to another organization.
• Right to Object: Object to the processing of your data for direct marketing purposes.
• Right to Withdraw Consent: Withdraw consent at any time where we rely on your consent to process your data.

To exercise these rights, please contact us at the email provided below.

Our website uses cookies and similar technologies to:

• Understand how visitors use our website.
• Provide essential website functionality.
• Deliver personalized content and marketing.

You can adjust your cookie preferences or disable cookies in your browser settings. However, disabling cookies may affect the functionality of our website.

We take the security of your personal data seriously and have implemented appropriate technical and organizational measures to protect it from unauthorized access, loss, or misuse. These measures include encryption, firewalls, and secure servers.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before sharing your personal data with them.

If your personal data is transferred outside the UK or EEA, we ensure it is adequately protected by using safeguards such as data protection agreements and legal mechanisms like Standard Contractual Clauses (SCCs).

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website, and where appropriate, by email.

If you have any questions or concerns about this privacy policy or how we handle your personal data, please contact us at:

contact@cooldigitalthermostat.com

By using our website and services, you agree to the terms outlined in this privacy policy.